Your prices can be beat. Your product can be improved upon. Your service is provided by others. But one key aspect about your company that cannot be duplicated

Offers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer managemen

Don Gallegos is a man on a mission - a mission to wipe out poor customer service. And he thinks most people don't even know when the service they receive is bad

Great leaders embrace a higher purpose to win. The Net Promoter System shines as their guiding star. Few management ideas have spread so far and wide as the Net