Achieving Customer Experience Excellence through a Quality Management System

Achieving Customer Experience Excellence through a Quality Management System
Author :
Publisher : Quality Press
Total Pages : 256
Release :
ISBN-10 : 9781953079671
ISBN-13 : 1953079679
Rating : 4/5 (679 Downloads)
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Book Synopsis Achieving Customer Experience Excellence through a Quality Management System by : Alka Jarvis

Download or read book Achieving Customer Experience Excellence through a Quality Management System written by Alka Jarvis and published by Quality Press. This book was released on 2016-07-04 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: A case for seeing customer experience, CX, and associated transformations as the next natural evolution of the quality management system (QMS) already in place in most companies.


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