Practical Service Level Management

Practical Service Level Management
Author :
Publisher : Cisco Press
Total Pages : 316
Release :
ISBN-10 : 158705079X
ISBN-13 : 9781587050794
Rating : 4/5 (794 Downloads)
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Book Synopsis Practical Service Level Management by : John McConnell

Download or read book Practical Service Level Management written by John McConnell and published by Cisco Press. This book was released on 2004 with total page 316 pages. Available in PDF, EPUB and Kindle. Book excerpt: Measure, manage, and improve the speed and reliability of Web services with this complete reference for creating relevant, effective Service Level Agreements. Starting with an explanation of SLM and common performance metrics, the book provides detailed discussions of methods to measure and improve performance.


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