Total Quality Management: For Anna University

Download or read book Total Quality Management: For Anna University written by Dale H. Besterfield and published by Pearson Education India. This book was released on 2011 with total page 487 pages. Available in PDF, EPUB and Kindle. Book excerpt: Total Quality Management refers to an integrated approach by management to focus all the functions and levels of an organization on quality and continuous improvement. Over the years total quality management has become very important for improving a firm's processing capabilities in order to sustain competitive advantages. The revised edition of Total Quality Management: For Anna University focuses on encouraging a continuous flow of incremental improvements from the bottom of the organization's hierarchy. Several technical topics are revised for the present context and their relevance to the Indian industry is emphasized.